PROPOSAL FOR SAGA COMMERCE

So bring the order to him. 5 agents in his own channel, under his rules, quiet until something is off.

Surinder ThakurAI Product DesignerBook 30 min

03 SOLUTION

This is how we solve it

Lukas sets the rules once. 5 agents act on his behalf and interrupt him only when something is off.

OUR ANSWER TO THE PROBLEM

Bring the order to the buyer

  • 1. Go to the buyer

    The agent works in WhatsApp, email and chat. The webshop stays, as 1 channel of many.

  • 2. Trust built in

    Rules, approval, audit, undo. ERP source and age on every number. Approval is tied to an amount, not an order.

  • 3. A single design system

    Same tokens render to webshop, chat card, email and agent reply.

THE 5 AGENTS, BY ROLE

  1. Buyer agent

    Does on its own

    • Runs his 6 rules every Monday 08:00
    • Hands each job to the right specialist agent
    • Brings the result back to Lukas

    Stops when

    Any rule fails. Data older than 60 minutes.

    Lukas does

    Sets the rules once. Taps only on exceptions.

  2. Reorder agent

    Does on its own

    • Builds the order from 6 months of history
    • Checks every line against the live ERP
    • Places it with the PO

    Stops when

    1 line fails price, stock, limit or credit.

    Lukas does

    Nothing on a clean Monday. Undo inside 10 minutes.

  3. Recommendation agent

    Does on its own

    • Finds a same-spec swap, approved brands only
    • Shows the proof side by side
    • Suggests his usual add-on, after the order

    Stops when

    Every swap waits for Lukas. It proposes, he confirms.

    Lukas does

    1 tap to approve the swap.

  4. Approval agent

    Does on its own

    • Routes anything over the limit to Anna, in her channel
    • Ties her approval to the amount
    • Holds the stock while it waits

    Stops when

    Amount over the limit. Price moved after approval.

    Lukas does

    Sends it to Anna, or drops the extra. Anna taps once.

  5. Seller agent

    Does on its own

    • Reserves the stock
    • Books the slot
    • Invoices against the PO

    Stops when

    Stock cannot cover a confirmed order. A buyer asks for a person.

    Lukas does

    Nothing. His rep at Berger is alerted only on exceptions.

Each problem, solved

The problems from page 2, and the agent that answers each one.

  1. P0

    Screen-and-catalog fails

    Buyer agent

    Takes the order to WhatsApp, email or chat, so the buyer never has to open the webshop.

  2. P0

    Data isn’t trusted

    Buyer agent

    Stamps every price, stock line and date with its ERP source and age. Stale data stops the order.

  3. P1

    Repeat orders start from zero

    Reorder agent

    Builds the weekly order from his history and places it under his rules. He taps only on exceptions.

  4. P1

    Many people per order

    Approval agent

    Sends the over-limit part to Anna in her own channel and holds the stock until she answers.

  5. P2

    No data for personalisation

    Recommendation agent

    Suggests only from his own orders at that site, never from a promotion.

  6. P2

    Search fails on part numbers

    Recommendation agent

    Matches by part number and spec sheet, and shows the proof side by side.

TRUST, ACROSS EVERY AGENT

Every price, stock line and date shows its ERP source and age. Every approval is tied to the exact amount and asked again if the price moves. Every order has a 10-minute undo and a full log.

Next: Prototype

Play a week of orders